Inviting a caregiver into your loved one's home is one of the most important decisions a family will make. The right caregiver changes everything. Here's what every Indianapolis family should look for before signing a contract with any home care agency.
1. Is the Agency State-Licensed?
In Indiana, personal care agencies must be licensed by the Indiana Department of Health (IDOH) under IC 16-27-4. Always ask to see a current license. A licensed agency has met state requirements for policies, employee screening, training, and client rights.
2. What Does Their Background Check Include?
Indiana law requires an expanded criminal history check for every caregiver - including a national criminal database search, Indiana sex offender registry, and national sex offender registry. Ask specifically what the agency checks, and whether they check before the first client contact.
3. How Are Caregivers Trained and Evaluated?
Training requirements vary widely. Look for agencies that require both a written knowledge test and a hands-on skills evaluation before placing caregivers independently.
4. Who Oversees Your Loved One's Care?
Large franchise agencies often rotate managers and caregivers constantly. Ask who will personally oversee your loved one's care plan and how often client satisfaction is reviewed.
5. Are They Pursuing Medicaid Enrollment?
If you're planning to use Indiana Medicaid in the future, make sure the agency is pursuing enrollment. United Paths is actively completing Indiana Medicaid enrollment.
Questions about care in Greater Indianapolis? Call United Paths at (317) 886-6525 - we're happy to help.